Help using Your Defra account
How to register for Defra online services
To register for a Defra online service for the first time, you need to create a Defra account. Your Defra account lets you register with a range of online services from Defra and related organisations.
Here’s the process:
- Sign in using your own Government Gateway username and password. If you do not have your own Government Gateway account, we’ll help you to create one. Do not use a shared account.
- Tell us some information about you and your organisation (if relevant).
- Complete your registration with the relevant service.
Before you start
You’ll need:
- your email address, phone number and postal address
- your Government Gateway user ID and password. If you do not have a Government Gateway account, we’ll help you to create one.
If you’re registering on behalf of a business or organisation, you'll also need:
- the main contact details for your business or organisation (for example, head office contact details)
- the Companies House number if the business or organisation is a limited company
Trouble signing in?
If you cannot sign into your Defra account or service, please contact the relevant service using the telephone numbers below.
| Service | Phone number |
|---|---|
| GIO Integration Test | - |
| Biodiversity Net Gain | - |
| Apply for and manage environmental permissions | +44 3708 506 506 |
| Farming Front Door | 0300 000 0000 |
| Apply for a Phytosanitary Certificate | 0300 1000 313 |
| Nutrient Management Planning | - |
| Pet Travel Service Compliance Portal | 03300 416 999 |
| IPAFFS | +443300 416 999 |
| Retail Movement Scheme | +44 121000000000 |
| Waste Organisation Registration | - |
| Livestock Defra CI | - |
| Core Delivery Platform | +44 121000000000 |
| Get permission to move animals under disease controls | 03000 200 301 |
| Test SCP ONE Service | 0987654321 |
| Nutrient Mitigation Scheme | 0300 060 3900 |
| Customer Test Me *ONLY FOR TESTING* | - |
| Record reprocessed or exported packaging waste | 0300 060 0002 |
| Test TTP Service | 07405957971 |
| Livestock Services | CTS self service line English 0345 011 1212, Welsh 0345 011 1213, 24/7 |
| Get funding to improve animal health and welfare | 03000 200 301 |
| Exporter Service | +44 3000 200 301 |
| Taking a pet from Great Britain to Northern Ireland | 03300 416 999 |
| Nature Restoration Fund Service | - |
| Apply for a CITES Permit | 0117 372 3700 |
| Fish Exports Service | +44330 159 1989 |
| Spike Integration Service | 03000 000 000 |
| Extended Producer Responsibility Scheme for Packaging | - |
| Local Authority Payments | 0300 060 0002 |
| MERMAN+ | +44 (0)151 795 4955 |
| Surveillance Data Orchestration (SDO) | - |
| Border Trade Matching Service | 0800 876 6458 |
| Apply for Sustainable Farming Incentive | - |
| Forest Risk Commodities | - |
| Comply with UK REACH | 0330 159 1985 |
| Trade Demo | - |
| Farm and Land Service | - |
| IDM-IDENTITY | - |
| CAP Spike Integration | 03000 000 000 |
| Apply for and Manage a Wildlife Licence | 03000 603 900 |
| Certifier Service | +44 3000 200 301 |
| Get permission for marine work | 0191 376 2791 |
Find out about call charges (opens in new tab)
Change your associated phone number
If you do not have access to the phone number associated with your Government Gateway ID, you’ll need to reset it by following these steps:
- Sign into the service you used to set up your Government Gateway ID.
- Follow the links to change your access code settings.
This was last updated on 21 April 2023