Skip to main content

Cookies on Your Defra account

We use some essential cookies to make this service work.

We’d like to set additional cookies so we can remember your settings, understand how people use the service and make improvements.

View cookies

Help using Your Defra account

How to register for Defra online services

To register for a Defra online service for the first time, you need to create a Defra account. Your Defra account lets you register with a range of online services from Defra and related organisations.

Here's the process:

  1. Sign in using your own Government Gateway username and password. If you do not have your own Government Gateway account, we’ll help you to create one. Do not use a shared account.
  2. Tell us some information about you and your organisation (if relevant).
  3. Complete your registration with the relevant service.

Before you start

You'll need:

  • your email address, phone number and postal address
  • your Government Gateway user ID and password. If you do not have a Government Gateway account, we’ll help you to create one.

If you're registering on behalf of a business or organisation, you'll also need:

  • the main contact details for your business or organisation (for example, head office contact details)
  • the Companies House number if the business or organisation is a limited company

Trouble signing in?

If you cannot sign into your Defra account or service, please contact the relevant service using the telephone numbers below.

Contact Defra services
Service Phone Number
IPAFFS +443300 416 999
Exporter Service +44 3000 200 301
Fish Exports Service +44330 159 1989
Record reprocessed or exported packaging waste 0300 060 0002
Comply with UK REACH 0330 159 1985
Test SCP ONE Service 0987654321
Get permission for marine work 0191 376 2791
Apply for a Phytosanitary Certificate 0300 1000 313
Certifier Service +44 3000 200 301
Apply for and manage environmental permissions +44 3708 506 506
Extended Producer Responsibility Scheme for Packaging -
Nature Restoration Fund Service -
Waste Organisation Registration -
Nutrient Management Planning -
Biodiversity Net Gain -
Apply for and Manage a Wildlife Licence 03000 603 900
Retail Movement Scheme +44 121000000000
Apply for a CITES Permit 0117 372 3700
Core Delivery Platform +44 121000000000
MERMAN+ +44 (0)151 795 4955
Apply for Sustainable Farming Incentive -
Livestock Defra CI -
Test TTP Service 07405957971
Taking a pet from Great Britain to Northern Ireland 03300 416 999
Surveillance Data Orchestration (SDO) -
Spike Integration Service 03000 000 000
Nutrient Mitigation Scheme 0300 060 3900
Livestock Services CTS self service line English 0345 011 1212, Welsh 0345 011 1213, 24/7
Trade Demo -
Get permission to move animals under disease controls 03000 200 301

Find out about call charges (opens in new tab)

Change your associated phone number

If you do not have access to the phone number associated with your Government Gateway ID, you’ll need to reset it by following these steps:

  1. Sign into the service you used to set up your Government Gateway ID.
  2. Follow the links to change your access code settings.

This was last updated on 21 April 2023